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  • Are your original hair extensions made from real human hair?
    Yes, our original hair extensions are sourced from premium-quality human hair, ensuring a natural look and feel.
  • How do I choose the right hair extension texture and length?
    Our product descriptions include information on texture and length. Additionally, our guides help you choose the perfect extension that matches your hair type and desired style.
  • Can I color or dye your original hair extensions?
    Our original hair extensions can be dyed, just like natural hair. However, we recommend consulting our care instructions or a professional stylist for best results.
  • What distinguishes your original wigs from synthetic wigs?
    Original wigs are made from real human hair, offering more versatility in styling and a more natural appearance compared to synthetic wigs.
  • How can I maintain and care for my original hair extensions or wigs?
    We provide comprehensive care instructions to ensure your original hair extensions or wigs remain healthy, vibrant, and long-lasting. Regular maintenance and proper storage are key.
  • How do I choose the right wig color and style?
    We've got you covered! Our website provides detailed color swatches and style options, along with helpful guides to assist you in selecting the perfect wig for your desired look.
  • What is the lifespan of your synthetic hair products?
    With proper care, our synthetic hair products can last several months, maintaining their quality and style. Our care instructions help prolong their lifespan.
  • Do you offer refunds or exchanges?
    We want you to love your purchase! We offer a hassle-free return and exchange policy. Check out our Returns page for more information.
  • Are your closures and frontals natural-looking?
    Yes, our closures and frontals are meticulously crafted to mimic a natural hairline, ensuring a seamless and realistic appearance.
  • Can I wear your products comfortably for extended periods?
    Absolutely, our synthetic hair products are designed with comfort in mind. Their lightweight construction ensures comfort even during long wear.
  • What is the estimated delivery time for your services?
    Delivery times vary based on the destination and shipping method chosen. Our team provides accurate delivery estimates during the checkout process.
  • How can I track my shipment?
    We provide tracking information for all shipments, which allows you to monitor the progress of your delivery in real-time. You'll receive tracking details via email or SMS.
  • What if my package gets lost or damaged during transit?
    In the rare event of loss or damage, our customer support team is here to assist you. We have procedures in place to handle such situations promptly and effectively.
  • What regions do you provide courier and cargo services to?
    We offer our courier and cargo services nationally and internationally, ensuring seamless deliveries across a wide range of destinations.
  • Are your footwear products true to size?
    Our footwear sizing generally matches standard industry sizes. However, we recommend referring to our size chart for accurate measurements and fitting tips.
  • Can I return or exchange footwear if it doesn't fit correctly?
    Absolutely, our return and exchange policy covers footwear that doesn't fit as expected. Review our Returns page for more details on the process.
  • Do you offer wide-width options for shoes?
    Yes, we offer a selection of footwear in wide-width options to ensure maximum comfort for all customers.
  • Do you offer vegan or cruelty-free footwear options?
    Yes, we have a range of vegan and cruelty-free footwear options available for customers who prioritize ethical choices.
  • What materials are used in your footwear products?
    Our footwear products are crafted using high-quality materials, which can include genuine leather, synthetic materials, and durable textiles. Specific material details are mentioned in product descriptions.
  • Are your synthetic hair products of high quality?
    Absolutely! At Ellyqueen14, we're committed to delivering premium synthetic hair products that offer both natural aesthetics and durability.
  • How do I maintain my synthetic hair products?
    We provide care guidelines with every purchase to help you keep your products looking fabulous. Regular gentle washing, detangling, and proper storage go a long way.
  • Can I style and restyle your synthetic hair products?
    Yes, you can! Our synthetic hair products are designed to be heat-resistant and easy to style, giving you the flexibility to switch up your look whenever you like.
  • Do you offer international shipping?
    Absolutely, we ship our products worldwide! Just provide your shipping details during checkout, and we'll ensure your order reaches you.
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