Shipping & Return Policy

​Shipping:

At EllyqQueen Enterprises, we strive to provide you with a seamless shopping experience, including timely deliveries for all your hair extension and wig needs. Our shipping process ensures that your products reach you in the best condition, whether you're located within India or internationally.

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Domestic Shipping (India):

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All orders within India will be shipped within 1-2 business days from the date of order confirmation. We partner with reliable domestic courier services to ensure your package reaches you within 3-5 business days from the date of dispatch. You will receive a tracking number via email once your order is shipped, allowing you to track your package's journey.

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International Shipping:

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For our valued international customers, we offer worldwide shipping. Your order will be dispatched within 1-2 business days from the date of order confirmation. We collaborate with established international courier services to ensure safe and efficient delivery. Your package is expected to arrive within 5-7 business days from the date of dispatch, depending on your location and customs clearance procedures. A tracking number will be provided via email to help you monitor your package's progress.

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Please note that customs duties, taxes, or import fees (if applicable) may be levied by your country's authorities upon the package's arrival. Any such charges are the responsibility of the recipient.

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Return Policy:

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At Ellyqueen14.com, we want you to be completely satisfied with your purchase. If for any reason you're not entirely happy with your order, we offer a hassle-free return policy within 7 days of receiving your order.

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Domestic Returns (India):

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If you're based in India and wish to return a product, please follow these steps:

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1. Contact our customer support team within 7 days of receiving your order at [customer support email or phone number]. Provide your order number and a brief explanation of why you'd like to return the product.

2. Our customer support team will guide you through the return process, including providing a return authorization.

3. Pack the product securely in its original packaging, including all accessories and tags. Include a copy of the original invoice and the return authorization in the package.

4. Ship the package back to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be processed using the original payment method within [number] business days.

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International Returns:

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For international customers, please follow similar steps as above for initiating a return. However, kindly note that return shipping costs and any applicable customs duties or taxes are the responsibility of the customer.

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Conditions for Returns:

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- Returned products must be in their original condition, unused, unworn, and undamaged.

- All accessories, tags, and packaging materials must be included.
- We reserve the right to refuse returns if the products do not meet the above conditions.

 

Please feel free to contact our customer support team for any further assistance regarding returns or shipping inquiries. Your satisfaction is our priority, and we're here to help ensure your shopping experience at Ellyqueen14.com is exceptional.